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US Airways voucher; [NJ]ohari windows - Omnia mutantur, nihil interit.
February 13th, 2006
10:46 pm
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US Airways voucher; [NJ]ohari windows
So, to make a long story short, US Airways screwed me out of $600—their customer service rep told me I could skip the middle leg of a 3-leg flight, which was a lie, and it cost $600 to re-purchase the ticket for the last leg of my flight. I wrote them a letter about it, and they have now sent me a reply along with a $100 travel voucher. All options below (other than the first) assume I will not use US Airways again, other than possibly once to use up the voucher.

What should I do? (Please pick the answer that best describes the reasoning you would use.)

Give up on changing their behavior and continue to use US Airways as I would any other airline
1(20.0%)
Use the voucher, because it'll save me $100
1(20.0%)
Use the voucher, because $100 off means it will probably hurt US Airways' bottom line if I do
0(0.0%)
Don't use the voucher, because I can't be sure they won't still make money from my ticket
0(0.0%)
Don't use the voucher, because it would make US Airways think their behavior is acceptable
1(20.0%)
Don't use the voucher, because $100 is not reasonable compensation for a $600 loss
0(0.0%)
Write more letters to them
2(40.0%)
Other (explain in comments)
0(0.0%)


In other “news”: Nohari window Johari window. Note: I put the Nohari window first because I think it's more interesting, so do that one if you only do one.

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From:papertygre
Date:February 14th, 2006 08:01 am (UTC)
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Actually, I answered this before remembering that you're in Dallas, not Pittsburgh now. I was going to say that if you want to travel anywhere from Pittsburgh, you kind of need to use US Airways. But I guess that's not true.

Still, it was an error made by someone, combined with ignorance on your part, so it's not likely that this situation will happen again. Stopping using US Airways would be either superstitious (If I stop using them, maybe they'll realize their mistake, or even get jinxed!) or impotently spiteful (If I stop using them, I'll get my revenge!)

However, my second choice would be to write more letters to them, because $100 is indeed not reasonable compensation for a $600 loss.
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From:kenoubi
Date:February 14th, 2006 02:06 pm (UTC)
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I wasn't thinking totally clearly when I wrote this post. I probably should have mentioned that I, in a perhaps foolish show of bluster, explicitly said in my letter to them that I would not patronize them any more unless this matter was satisfactorily addressed. (Meaning it would make my statement into a lie to do so; not that I necessarily have an ethical problem with lying to a big corporation, particularly one that cheated me.)

I will hold back on revealing my own opinions any more than that at the moment, as that seems the only way to get useful feedback from others about this.
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From:papertygre
Date:February 14th, 2006 07:33 pm (UTC)
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You can't lie retroactively. So long as you really believed it at the time, you weren't lying, even if you changed your mind afterwards.

Well, so says this ethicist.
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From:kenoubi
Date:February 14th, 2006 08:08 pm (UTC)
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You're right; I forgot that “lie” isn't just a synonym for “untruth”. Incidentally, my statement wasn't really a truth or a lie; it was more like bullshit, in Frankfurt's sense—that is, I didn't say it because it was true or false, I said it because I thought it was (slightly) more likely to produce the desired effect (although I did also determine at the time I wrote it that I would abide by it, if only to avoid internal inconsistency).
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